Terrible service & inept & inefficient staff

<p>I called the cancellations department on Monday the 30th of May 2016 to cancel my data bundle for my mobile wi-fi router (which has worked intermittently at best, and was NOT in contract and was of no use to me) - the Vodacom cancellations department agent by the name of Ms Modisael, in her wisdom, cancelled my cell phone contract (which had been upgraded only one month prior to her cancelling my cell phone contract FREE OF CHARGE) & not my data bundle. I was disconnected at 11h00 on Tuesday the 31st of May. As at now, 15h00 on the afternoon of 3 June 2016, I still have not had this reversed by Vodacom, despite their cancellations department team leader assuring me that my "problem" has been escalated. When you call Vodacom's Customer Services department and ask to speak to the head of Customer Services, you get told that there is no head of Customer Services. So 3 and a half days without being able to use my cell number (which has been in existence with Vodacom for almost 20 years now, and is both my personal and my business phone number) and without receiving updates or reports on status from the cancellations department, it would appear that there is no-one to escalate this problem to. Vodacom are completely unaccountable for their mistakes and bad actions, and this is completely unacceptable to a loyal Customer who has always paid their contract timeously. Why is it that Vodacom staff are allowed to be inept and make mistakes that cost their Customers exorbitant amounts of money in their time that they end up having to spend contacting their staff to find out progress on a matter that is entirely Vodacom's fault?</p>