TM
Tania M

1 reviews | Active since Nov 2016

29 Nov 2016, 12:15

Terrible service, *********** staff

<p>I have been calling this branch for 2 hours trying to get proof of purchase mailed to me. They drop the call whenever I ask for a full name to report. Employee Thabani assures he sent the mail so that I can end the call and then 10mins later when I call back, employee Olivia says that he is sending the mail now. They provided no assistance until I mentioned coming to the store. I provided my email address about 5times and sent several mails from two different email addresses. Still no response. I am infuriated with the service – or lack thereof. </p>

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Replies (1)
Vodacom
Vodacom's reply29 Nov 2016, 12:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team