Terrible Service in Accounts

<p>I would like to write to Hello Peter as a last resort for my problems with Vodacom's accounts department.</p> <p> </p> <p>I have cancelled a contract within the cancellation period. The contract wasnt cancelled as I was assured by the call centre. They kept on billing me on a mothly basis after cancellation.</p> <p> </p> <p>I cancelled the debit order with Vodacom. After the dedutions was made after cancelling with Vodacom, I went to my bank to cancel the debit order.</p> <p> </p> <p>Vodacom continued billing me since I cancelled the contract in August 2016.</p> <p> </p> <p>I tried calling the call centre and accounts department. They put me on hold and when I had the apportunity to speak to a consultant, they said that there is an outstanding amount and it will only be cancelled after this amount is settled. The outstanding amount they refer to is after the cancellation was done.</p> <p> </p> <p>I want a competent Vodacom employee to resolve this issue for me as I tried my utter best, but with no success.</p> <p> </p> <p>A van der Linde</p> <p>Cell: ********** </p>