TERRIBLE SERVICE given to my disabled Father

On the 8th April my dad left his phone in the disabled toilet at Cresta Shopping Centre , as he walked out the bathroom he realized he forgot it and returned to find someone had taken it. He straight away went to the Vodacom shop on the 2nd floor to seek advice. A gentleman called Shane (there are two Shanes and i am referring to the shorter Shane) dealt with my Dad.<br> <br> Today was the 3rd visit to Cresta and still no phone . No assistance has been offered to speed up the process . Here is what happened each trip<br> 1) Was advised to go to police station and get afidavit , returned to store to be told, no we have to go back to police to open case<br> 2) Went back 2nd day, was told we were supposed to ring insurance company. Rang insurance company , got claim approved, told we couldnt have the phone as my dad needed to produce ID<br> 3) Went back this morning, paid excess and woman behind counter said she couldnt release phone as we needed the \pin"from the insurance company. No offer was given to help us get this. We walked out<br> <br> I have a more detailed letter here but this outline is showing how little service is being given to my disabled father and its not fair going back and forth. """