Terrible service from your underwriter Finrite

On the 11th of May 2019 I received a call from a lady who deals with the complaints on hello Peter regarding my complaint about Finrite who was insuring the incorrect handset. I advised the lady who called me to amend my cell number to my main vodacom number under that contract and she said she would . The cellphone has since been ****** and I submitted a claim on 6/08/19 but it has been delayed for more than 13 working days because they cannot find the recording. I've sent multiple emails since Monday 19/08 trying to follow up on my claim. I've emailed vodacom complaints, finrite and Esther Seema (finrite claims consultant) and only today she responds telling me they cant find the call. I've been paying this insurance on my cellphone every month and now that its time to claim , I'm not getting any satisfaction.