SR
Shanelle R
1 reviews | Active since Sept 2019
17 Sept 2019, 18:42
Terrible service from Vodocam
I've recently upgraded my cell phone contract and was advised by the sales consultant that since I upgraded when I did I would not be charged for the old handset. On receipt of this month's statement I noticed that I have been charged for the old handset along with an airtime advance which I did not owe. I am extremely disappointed with the service I've received from Vodocam in the recent weeks.
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Vodacom's replyOfficial
18 Sept 2019, 06:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2019, 06:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Sept 2019, 11:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your query has been resolved. Regards,Consumer Website Team
Vodacom's reply25 Sept 2019, 11:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that your query has been resolved. Regards,Consumer Website Team