1 reviews | Active since Oct 2022

24 Feb 2025, 00:49

Terrible service from Vodavom

I was retrenched in May 2024. I have two contracts for my grandkids with Vodacom. Due to by retrenchment I cannot afford my contract with Vodacom anymore. I did not renew my two contracts and cancelled it in store at Oakfields Vodacom. The staff phoned Head Office to cancel the contract, but someone in Vodacom did renew my contract. I phoned numerous times and email customer services and cancellation to cancel the contract, but nobody is responding to my correspondence or my telephonic request to cancel the contract. Everytime I get told that the two contracts is cancelled, but I received yet again another invoice that I must pay for the contract.

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Replies (2)
Vodacom
Vodacom's reply24 Feb 2025, 07:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
's update02 Apr 2025, 12:36
Reviewer Update
I posted a new post today. It seems that the two contract is still not cancelled. On my TransUnion credit report, it shows that I am 30 days in arrears with my account.