nS
nelly S
1 reviews | Active since Jun 2012
23 May 2024, 12:13
Terrible service from Vodam and Call centre agent
If there was an option for a negative or zero star rating I would give that for vodacom! I spoke to Lumka Nyako who refused to put me through to a Manager rergading my insurance claim. She had a bad attitude 😒
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 May 2024, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 May 2024, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
nS
nelly S's updateReviewer Update
30 May 2024, 16:53I am still waiting for a call from your complaints department. I have been left with no choice but to pursue the matter further with The Ombudsman for Short-Term Insurance.
nS
nelly S's update30 May 2024, 16:53
Reviewer Update
I am still waiting for a call from your complaints department. I have been left with no choice but to pursue the matter further with The Ombudsman for Short-Term Insurance.