1 reviews | Active since Aug 2013
Terrible service from Vodacon re: upgrade
What terrible service from Vodacom in connection with my upgrade. I have been a loyal Vodacom subscriber for many years. My upgrade was done in the beginning of April. 3 -8 working days came and went and RAM courier drivers made excuse after excuse for not delivering my new phone. The phone was then sent back to Vodacom and the upgrade CANCELLED. So I began all over again. New agent, new contract upgrade. I was assured that RAM would be contacted this time to make sure my phone was delivered. The phone was meant to be delivered on or before the 7 May. Surprise surprise I am still waiting. Calling RAM is a joke as I just wait to hold. Honestly Vodacom, you can and should do better! I cannot be the only customer having issues with your service provider and at the end of the day it is your responsibility, not mine, to get my upgraded phone to me!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards, Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards, Consumer Website Team