Terrible service from Vodacom......yet again

I am more than tired with Vodacom. Numerous escalations regarding no network at the hospital i work at in Umlazi and now no network at home. So basically I can't use any of my Vodacom lines. Today I had to take out an MTN home wifi contract just so that I can receive internet. How sick is that! To make matters worse I asked how I can buy out of my Vodacom home wifi contract and was quoted an exorbitant figure. What I don't understand is why am I paying Vodacom for services that they are not providing and then on top of that pay them to have to terminate a contract as they are not providing a service they supposed to offer. All that they say is that they are aware of the problem and are working on it. This is really ridiculous.