Terrible Service From Vodacom/Ram

ORDER NUMBER K***

Good day, we did an online upgrade for my number *** on 26 November 2021 for the black Friday deal, Ram came to deliver on 30 November 2021 but we were on holiday but there was someone at our home with my wife's ID as proof but when the guys from Ram got there they refused to deliver the parcel as they wanted my wife to sign, we told them we are on holiday and if they need my wife there then they can only deliver from 6 December 2021 when we get back from holiday.

On 1 December we got an sms AGAIN stating the parcel is out for delivery so I called Ram to ask for the parcel to be put on hold, the lady said they can deliver to my house even if we on holiday as long as Vodacom send an authorisation letter stating that my mum will be receiving my parcel, I called Vodacom and was advised they can no longer issue those letters due to the high amounts of ***** recently. Then we queried an address change and was advise to send an email which we did and asked for the order to be put on hold.

NO ONE CONTACTED US FOR THE REST OF THE WEEK.

On 6 December 2021 I got as sms stating the parcel is out for delivery but they was using the address where we live and wouldn't have found my wife there as she's at work during the day and as per the previous delivery guy stating my wife has to be present to receive the parcel. I immediately emailed Ram to let them know they are delivering to the address where my wife won't be available and gave them her work address, I got a response from Ram staring that Vodacom hasn't issued them with an address change, I then called Vodacom and to query this and also stated it must be done during working hours! The Vodacom consultant said they will update Ram to deliver parcel to her work address and at 17:35 the same day we got a call from a guy that wants to deliver but we did state DURING WORKING HOURS, we also told him the time then he said he will try to come the next day.

On 8 December 2021 we decided to call Vodacom to find out what's going on as the guys was supposed to deliver the next day but now 2 days have gone by and have not heard from them, we called Vodacom at 17:55, the lady said she will send Ram an email & the delivery will be done the next day as I dropped the call with Vodacom my wife's phone rang and to out surprise it was the driver from Ram who was asking if he can come to deliver now....at 18:00, we stated.so many times DURING WORKING HOURS and they want to deliver at 6pm????? With all the crime in SA, I am yet to see who wants to go to their gate to receive a sim card at 6pm???? Then he said he will come deliver tomorrow and again my wife said between 8am & 4pm.

After no response for many days I decided to call Vodacom today to find out my parcel has been sent back, now I need to know why was the parcel sent back we Ram feels that we need to wait for them at work premises until 6pm, how.is my parcel going to come back to me???

I need to know how to get this sorted???

See attached images in the emais i sent as proof of the calls/emails/sms, you'll see that I emailed Vodacom on 1 December 2021 with my wife's work address but on 6 December Ram still had the residential address.

FRUSTRATED!!!!!