Terrible service from Vodacom ( with their many third parties).

I am having a terrible experience with Vodacom. I have asked for my router to be moved, but seemingly every day someone different is telling me a different story. The one day, a service request is not logged, the next day someone new is telling me they have assigned the request to an installer, when I follow up, there is not request. Then I get an email to say the service request is closed. When I follow up, they log a new one. Horrible experience. In the meantime, I am paying. What makes it worse, when you call, you speak to third parties who Vodacom has outsourced their call center to. When I ask to speak to someone from Vodacom, they are not allowed to give me any names or deal with them. Totally useless service! and even worse customer experience.