Terrible Service from Vodacom ... the modern norm

I'm a long time Vodacom customer with contracts going back close on 20-years and multiply contracts at any given time yet I'm treated like my business is worth nothing to them.

I've had various issues with Vodacom customer care over the last few months... today took was the cherry on top of the cake and I'm tired of not complaining about a company that causes me lose of business and money due to their lack of professionalism/ clarity and poor quality of service.

I contacted Vodacom earlier last month to do a Contract migration which was me upgrading to a bigger more expensive contract deal. Everything seemed 100% and all sorted to start and kick in the beginning of March.....

today comes along and bobs your uncle i notice my contract hasn't been changed!

i phone Vodacom customer care to report the issue and all i get told is that no unfortunately my request was cancelled the same day we arranged it for a reason nobody knows and nobody can assist me in rectifying the issue.

due to their poor service and professionalism i never got notified about this cancellation and i have to now wait another month before Vodacom will do the migration!!!!!!

I truly hope Vodacom sees this complaint and contacts me because I've got to a point now where i would rather let these contracts run out and buy new deals through competing company's immediately just to get service I'm "promised" .... actually sad how good customer service is so over looked.