Terrible Service from Vodacom Shop Eikestad Mall

Dear Jaco

This is the last throw of the dice for me to express my disappointment in the client service received from Vodacom. As you are aware, after 5 visits to your shop and numerous calls to your service centre I have decided to call it the day regarding my account problem. My biggest frustration lie in the fact that you share my frustration but cannot do anything to it. I am also in sales but I normally make a plan for my client and always look at the long term gains and not the short term .

I will cancel my contract with Vodacom and move to MTN as soon as my contract become up for renewal. I have been a Vodacom client since 1997 and must say Vodacom was always accommodating and in general I had a good experience. I enjoyed the service I received from Vodacom, till I met you.

I wish you luck with future business

Kind regards