1 reviews | Active since Feb 2017

07 Jan 2018, 17:39

Terrible service from Vodacom Sales

You would think that a company would make it easy for you to buy it's products, as this makes the company money right... Wrong... I have been trying to get an iPhone x on contract from Vodacom from 2017, but the service is horrible, with weeks between replies, still have not progressed. How bad is service when you struggle to BUY something from a company...

Agents: Felicia Naidoo and Verona Criselda Soobramoney.

0
Replies (4)
Vodacom
Vodacom's reply08 Jan 2018, 06:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update13 Jan 2018, 12:02
Reviewer Update
Can everybody reading this please note: Vodacom has not yet contacted me... Truly pathetic
's update19 Jan 2018, 15:24
Reviewer Update
Thank you for your reply Vodacom. Please note... Days later and STILL NO CALL. If you make promises you need to keep them
's update16 Feb 2018, 14:40
Reviewer Update
This still has not been concluded. As I say people, abhorrent service from Vodacom... Please get Felicia Naidoo to sort this out now...