Terrible Service From Vodacom SA

No Network Since 10 February 2026 – No Feedback or Resolution from Vodacom South Africa

I am extremely frustrated with the lack of service and feedback from Vodacom South Africa. We have had no network coverage since 10 February 2026. This issue was reported, yet to date we have not received any assistance or meaningful feedback. This is unacceptable. We rely on the network for communication, work, and access to essential online services. Being without network for this long has caused major inconvenience and disruption. On top of that, we have purchased gigabytes of data that we are unable to use due to the network outage. Our data is going to expire — who is going to compensate us for the unused data? It is unfair for customers to lose paid-for data because of an issue on Vodacom’s side. They have since sent me an sms stating that the issue was resolved and the query has been closed how can they close a query without informing us, i purchased more data when i received that sms about it being resolved but it hasnt been resolved and now im left stranded with data that im unable to use and i lose gigs of data last week as well. We need: -Urgent resolution of the network issue-Compensation or extension for the data that we are unable to use due to this outage. This level of service is extremely disappointing. We expect immediate attention to this matter.