TERRIBLE service from Vodacom, RUDE call center staff

Extremely rude service and phoning me for "legal" reasons while my account is up to date.

I have been struggling a LONG time to sort out my Vodacom account. I initially phoned to change my debit order date and since my debit orders have not gone off from Vodacom's side. I then attempted to contact them but ALL methods (my online 'app', their call center, their online chat, and email service proved impossible. I therefore resorted to Facebook and Hello Peter previously. FINALLY, they phoned me back. I requested a FULL statement with all my payments reflecting (including what I owe as my debit orders have not gone off) and the billing from their side for each month. They ONLY sent me the balance I needed to pay. NO statement as requested. Today someone phones me and clearly states it is for LEGAL reasons. I told him why are you phoning me as my account is up to date - I PAID what the email stated. He became EXTREMELY rude after I voiced my complaints, as he has the audacity to phone ME while I have been waiting for THEM to send me my statement. They have been in the wrong all this time, and now I am met with hostility even after confirming my date of birth with him refusing to read back my query he supposedly noted and threatening to end the call??? This is getting ridiculous! I just want what is rightfully mine - information on MY ACCOUNT that I am unable to get. I CANNOT see my account when I go online, so I CANNOT see my statements or anything. This was noted in the call when I requested my full statement. Now you get this rude, entitled person to phone me for LEGAL reasons? No wat Vodacom, get YOUR systems in place, provide your customers with SERVICE, and then you can get on your high horse while harassing your customers.