Terrible service from Vodacom repair on a brand new phone

<p>Good Day. 2 Months ago I bought a new Samsung J3 from Vodacom. 3 Weeks later I found out the bluetooth wasn't working as it should. I was sent from the vodacom where i purchased it to the repair centre in Somerset West. Vodacom Repair Centre in Somerset West has send the phone 4 times to the regional repair centre and it seems that they are unable to fix the problem. They escalated the problem twice to issue me with a new phone but it seems to me that nobody is able to make a decision. I even called Samsung Head Office but they are unable to assit!! Vodacom Headoffice are also unable to help me!!! Is this really how such a massive organisation is run?? What must I do to get just a little bit of service - Move to MTN??</p>