1 reviews | Active since Sept 2016
Terrible Service from Vodacom Online Shopping
<p>On Monday the 12th September I app****, using Vodacom Online, for a contract upgrade on one of my phones after it was ******. My partner was using this ****** phone. Vodacom consultant promises 3-5 business days to deliver the device that i have upgraded to. I agree to this with an understanding that the worst case scenario would be for them to deliver today, Monday, 19th September which happens to be the 5th business day from the day I placed an order. </p> <p> </p> <p>I make a call on Thursday (3rd business day) to find out if the mobile device has been issued for delivery to the company they use for delivery so I track it. After being placed on hold and made to listen to their call centre music I get told that they haven't 'processed' the upgrade application. At this point I get worried because from their promises I should be expecting a delivery as from this day. I get told that the device will be 'processed' soonest and shoul expect an update the next day.</p> <p> </p> <p>I wait for an update on Friday, it doesn't come. I end up calling and to my surprise no one knows the status of the order. Minutes later an agent calls me and reminds of '3-5 days' as if I was demanding that the device be delivered immediately. I then ask her gently that since they haven't handed the device to the delivery company, what are the prospects of them delivering in the stipulated '3-5 business days' that she had just reminded me of, she stutters. </p> <p> </p> <p>Fast forward to today (Monday, 19th Sept) after several calls and hours of being placed on hold & being bounced through departments I am told about stock taking that had happened and that my application would be finally 'processed' and I shall wait for a further '3-5 business days' to receive the device. At this point I'm like these people are clearly not keen on assisting me. They have not been forthcoming in my engagements with them. They have chosen to rather undermine me. </p> <p> </p> <p>I have now decided to cancel the upgrade order and you dont't wanna know the ordeal I have just gone through to make that point accross. </p> <p> </p> <p>Service from Vodacom's Online Shopping and Sales & Upgrades departments is pathetic. My partner still has no mobile device :(. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Almost two months later, I'm still battling with Vodacom with an issue emanating from the terrible services they provided above.
They eventually delivered the phone albeit telling them to cancel the upgrade request. Little did I know that accepting that upgrade, I was putting myself through another terrible experience from Vodacom. On the 2nd of October they effected the upgrade on the wrong phone number, a mobile Wi-Fi router number instead of the cellphone number I had instructed them to. Here I am on the 1st of November, that issue has not been resolved after numerous calls I have made to them. They went on to debit my account with an incorrect amount of money (I have since reversed that debit).
Almost two months later, I'm still battling with Vodacom with an issue emanating from the terrible services they provided above.
They eventually delivered the phone albeit telling them to cancel the upgrade request. Little did I know that accepting that upgrade, I was putting myself through another terrible experience from Vodacom. On the 2nd of October they effected the upgrade on the wrong phone number, a mobile Wi-Fi router number instead of the cellphone number I had instructed them to. Here I am on the 1st of November, that issue has not been resolved after numerous calls I have made to them. They went on to debit my account with an incorrect amount of money (I have since reversed that debit).