Terrible Service From Vodacom (Non existing Servcie)

My FIBRE has been off for more than a month - and have received no help, ZERO assistance from Vodacom?

There is no urgency? Do Vodacom even care if the customers is upset about this terrible service?

I have been calling Vodacom Support Line (***) non stop, to try and get help, nothing happens. Logging tickets but nothing happens.

For some reason, the tickets get closed because its been "solved", and I have to open new tickets.

The only feedback I get each time is that they say that they will escalate the issue. Nothing happens.

There is a technical team from Nokia that should come to my house to solve the issue.

They have made 5x appointments with me to come and fix the issue, they have not been to my house once (0 out of 5).

They suspect that the Fibre Box is blown and need to be replaced (Should be a quick fix) but nobody is coming to my assistance?

I don't know what to do anymore to get service from Vodacom?

Please help me? What can I do to get my Fibre back online?

I have been a Vodacom customer for more than 20 years. It is service like this that will make me leave Vodacom for other options. I'm not happy with Vodacom. It has been a terrible experience trying to get service from Vodacom.