Terrible Service from Vodacom Insurance (***when you are lucky enough to get hold of them***)

I have been trying since June 2023 to cancel my insurance. Numerous calls were made to *** on top of the emails sent (as per the Vodacom Website), but no one ever answers.

Today I try again, eventually getting through to be told that they cannot cancel it cause my account is in arrears. The reason for the arrears is due to the fact that I refuse to pay further if this is not addressed. On the 6 of Sep 2023 I changed my contract and the agent also said that she will escalate the matter on the insurance, which clearly did not happen.

I need my insurance to be cancelled with immediate effect!!!!!!! Only once it is cancelled will I pay my ONE MONTH ARREARS!!!!!!

The service is ABSOLUTELY APPOLING!!!!!!