Terrible service from vodacom insurance

Awful service with Vodacom insurance. I updated my insurance policy with a new phone at the beginning of February. I still think it's pretty inconvenient to have to fill out a new form just to update the model. Nonetheless, when I received my policy schedule, my name on the schedule was "None" and my postal address was "N/A" on each line. I requested the details to be changed on 13 Feb but did not receive a response. I then sent a follow-up email on 27 Feb, but still no response. I then phoned Vodacom insurance on 2 March and was told that it has been updated and was emailed my policy schedule. The details were still not updated and to make matters worse, the policy schedule reflected my old handset and not the new one. I phoned back immediately, but it went unanswered. Most probably because I phoned at 12pm and the whole company went on lunch. If any of my claims are rejected due to any of this, I'm referring Vodacom to this review!