Terrible service from Vodacom insurance

Vodacom insurance has got some answering to do. I upgraded my cellphone contract about a month ago and the sales lady gave me a quote of what the new monthly insurance would be. When I got my bill, I saw they charged me twice for the month of June and again for May, where I had already paid for May. After calling the call centre and waiting on the phone for 40 minutes, I was told that this would be investigated and I would get feedback in 48 hours. I sent an email to Aletta and followed up twice more. After 3 weeks of no feedback I called on Friday requesting to speak with a manager. Still no word. This is disgusting service and ****************.

Tal Reouveni ( very unhappy customer)