SN
Siyabulela N

1 reviews | Active since Jun 2018

29 Jul 2019, 16:03

Terrible Service from Vodacom, game of ******* and *****.

These people don't deserve a single star from my experience. I recently took out a Sim Only Data deal with them. They are not fulfilling their end of the side. I have raised many queries with regards to this. Instead I am being sent from pillar to post. What's even worse is that I am the one doing follow ups on my query and they promised to call me back. Not once has that happened. These people have two of my numbers and they claim to have called me and there is no such. I just want them to take their contract back and give me my money back. This is clearly absurd. All they do is blame others for this mishap and yet not fix it.

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Replies (2)
Vodacom
Vodacom's reply29 Jul 2019, 16:09
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply05 Aug 2019, 17:00
Official
Dear Customer
 
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 
 
Our records indicate that you have been contacted by the relevant team and feedback provided. 
 
Regards, 
Vodacom Consumer Website Team