Terrible service from Vodacom FTTH KZN

Item: Vodacom
Rating: 1
Author: Naeem H

On 28th April 2020 I received an SMS stating that fibre is live in my area and the SMS also stated to send an email to *** which I then did. I received an automated response with a reference number the same day. I then also received another email stating that a person by the name of Mishan Ramnarain will be in contact with me.

After not receiving any contact from Mishan Ramnarain I then emailed Vodacom KZN FTTH enquiring. Only after send that email did Mishan email me asking me for my contact number and a time that he can call. I emailed him my contact number and asked if he could call me at the same time. Mishan did not call.

I then emailed Mishan again on asking when is going to call and no response.

I have also emailed KZN FTTH today the 2 May 2020 and no response.

If the service to call a client is so terrible I dont even want to imagine how terrible the service delivery is of Vodacom if you take on a service from them

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 May 2020, 16:42

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply03 May 2020, 16:42

Official

Naeem H's updateReviewer Update

04 May 2020, 16:24

Yes I was advised accordingly but it still does not clear the fact that I received an SMS from Vodacom stating that fibre is live in my area only to be told that its not and that its a miscommunication. I think this is very disappointing coming from Vodacom and that nothing has been done to rectify this as I still have not been given a timeline as to when the fibre will be live in my area

Naeem H's update04 May 2020, 16:24

Reviewer Update