Terrible service from vodacom for black friday deals

I normally super love vodacom however this time I've been extremely let down by. You guys.

I have an existing contract with vodacom And a really good Credit score

On Black Friday I stayed up and app**** for the Samsung A8 Contract for R99 reference VODACOMDIREC- ********** ********** 90)

And the router deal with a laptop for R199 reference VODACOMDIREC- ********** ********** 60)

I was told I will recieve a call I never received a call Later on that day I called vodacom, after holding for 45 minutes I get though to a lady named Luyanda Dambuza I asked her to check my application status for me and she told me it was declined because I have a 1 line limit which I completely don't understand why that's the case.

She then said she can escalate it for me and she needed my id and bank statements and payslips. I then forwarded the ones I have to her at Nov 23, 2018, 11:11 then I reply asking for feedback at Nov 23, 2018, 13:23 She then rep**** saying the format is incorrect and it needs to be pdf. I convert it to pdf and send it back to her. She rep**** at Nov 23, 2018, 16:34 saying it must not be pictures it must be scanned I reply back at Nov 23, 2018, 16:52 sending scanned documents and I still haven't got a response She could of told me from the start how she wants the documents to be

It's completely unfair I haven't gotten feedback as yet. Vodacom just didn't want to give out the black friday deals. I need assistance with this as I don't see a reason why it could be declined if my salary and expenses allows me to pay for the other contracts.

The reference number she gave me is ********** 6.

I await your response