Terrible Service from Vodacom - Fibre is still down

My Fibre has been down for the last 4 days and it’s just been a back and forth worth the call center consultants. The 48 Hour response time has past and no technician has been sent out.

I just called in once again to follow up and I dealt with the rudest agent - Who basically told me I should not expect this to be resolved at my time.

Imagine - I am paying for a service Vodacom is rendering and we both got into a contract for me to have this service and I am being told I should not expect for it to be resolved? Like they’re doing me a favour by providing me this service? The agent also said “it is just WiFi” - The audacity.

Vodacom has very terrible customer service. Their fibre service is even worse. Quick to take money but slow to resolve problems.