Terrible service from Vodacom fibre

Vodacom Fibre department is very ***********. They did not take out my debit order for August. After calling them, they stated they will double debit in September. How can they do this without informing the customer. When taking my fibre package in July they stated there will not be any extra cost. Now they are billing me for R1900 saying it is for moving the fibre. I stated that they need to pull out the recording where I was told there is no added cost, I was also sent a contract that showed only my installment upon signing a new contract. Despite the added cost why was it not then debited at the end of July with my normal payment. They just decided that in September they will take out all these cost. What if I do not have this amount to be debited from my account. I requested for Olwethu to pull out the recording and provide feedback. I have still not been connected it's been 2 weeks and my debit order has still not gone off. This is unacceptable because it now leaves me with a big bill to pay even though I was told there are no added cost.