Terrible service from vodacom fibre department

I have been having issues with my fibre since the 10th of February. Firstly my link went down and vodacom advised the the link was cancelled(not by me) , then the link recovered with another Service Provider Public IP. I spoke to vumatel and they advised that this can only be sorted by vodacom as they have to log a cancellation with the other service provider. I'm not sure if the cancellation was done or not however my link has been down since Wednesday and the only feedback I get when calling in is that "our engineers are working on this". I'm very disappointed coz I have never experienced any issues with the link for the past year. The level of service I have received from Vodacom is very bad and unacceptable , their technical support representatives are not technical at all. I'm on a 24 month contract please advise how much I'll have to pay if I want to cancel the contract immediately . I WOULD NOT ADVISE ANYONE TO USE VODACOM AS THEIR FIBRE SERVICE PROVIDER. SR*** . Vodacom public IP 105.242.67.131