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Phumzile M
1 reviews | Active since Jul 2025
28 Jul 2025, 20:06
Terrible service from Vodacom fibre
I app**** for fibre on the 10th of June 2025. This is the ref number after it was approved: Vodacom Fibre Order Confirmation Letter for Order Number: SO***
Even today, the 28th of July, I was still waiting for it. I kept enquiring from the sales person that took details. Guess what, I decided to send a cancelation yesterday, the 27th of July 2025.
I have used Vodacom from when cellphones arrived, what a terrible service. I'm done with them. Thanks to MTN for rescuing me with their quick online processes.
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Vodacom's replyOfficial
29 Jul 2025, 08:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2025, 08:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team