Terrible Service From Vodacom Fibre

I am currently on the Vodacom Fiber for home and we are out of internet access since Sunday the 10/10/2021. We have called Vodacom on Monday the 11/10/2021 and reported the matter acquiring a reference number for the fault logged(ref no. SR***). The consultant mentioned that a technician will be assigned. The technician called me on Tuesday the 12/10/2021 and says that a cable is not working and needs to be replaced, we have tried another cable and still no internet. Vodacom then refers us over to the fiber installer which is Metro Fiber. Metro fiber checked and says that there is no fault on their end. I then call vodacom again and they say that a technician is attending to the matter. there is no technician that has arrived since and its now Friday 15/10/2021 This is absolutely terrible service from vodacom fibre