Terrible service from vodacom fibre

I got a message from 07h32 on the 26th of April 2025 that WiFi connection in oakdene is down and when I followed up the call centre I was told they are not aware of this and no technician is working on anything in my area,I still don't have connection even now and the call centre says there's nothing they can do as there are no team leaders today and they can't escalate or even reach any technicians on the field as they are just AGENTS.vodacom technicians decide to work on the cable without informing their own colleagues or updating customers.