GJ
Gerhard J
1 reviews | Active since Feb 2020
30 May 2024, 11:43
TERRIBLE SERVICE FROM VODACOM FIBRE
I have been dealing with vodacom regarding my relocation for the past month, we are over the 30 days notice period and nothing is being done, i have phoned in numerous times to get feedback as nobody updates me. I have requested to speak to the manager numerous times as well, he kept on saying he is too busy to take calls I should email him, after 4-7 emails there is still no response from him, his name is Jason Duko, so pathetic to deal with companies as big as this, they just don't give a **** at all.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
30 May 2024, 11:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 May 2024, 11:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GJ
Gerhard J's updateReviewer Update
30 May 2024, 12:18Thank you so much, to be quite honest with you as per my experience as well as promises made by Vodacom , i will not be surprised if I don't hear anything,
GJ
Gerhard J's update30 May 2024, 12:18
Reviewer Update
Thank you so much, to be quite honest with you as per my experience as well as promises made by Vodacom , i will not be surprised if I don't hear anything,
GJ
Gerhard J's updateReviewer Update
30 May 2024, 14:18still nothing
GJ
Gerhard J's update30 May 2024, 14:18
Reviewer Update
still nothing
GJ
Gerhard J's updateReviewer Update
31 May 2024, 10:18I have once again no feedback, I got a call yesterday, they stated they will call me back, Nobody called me?
GJ
Gerhard J's update31 May 2024, 10:18
Reviewer Update
I have once again no feedback, I got a call yesterday, they stated they will call me back, Nobody called me?
GJ
Gerhard J's updateReviewer Update
03 Jun 2024, 13:01the 18th of June is far beyond a months notice, so are you going to credit me for the premium paid on the 28th of May? I said I was not happy about the date, it was said that i will receive a call back about the date, still nothing as if yet.
GJ
Gerhard J's update03 Jun 2024, 13:01
Reviewer Update
the 18th of June is far beyond a months notice, so are you going to credit me for the premium paid on the 28th of May? I said I was not happy about the date, it was said that i will receive a call back about the date, still nothing as if yet.
GJ
Gerhard J's updateReviewer Update
03 Jun 2024, 13:02today AGAIN I DID THE FOLLOW UP WITH VODACOM, a consultant said he will call me back asap at 8:30, it is now 1 O'clock and 4 emails further, still no call
GJ
Gerhard J's update03 Jun 2024, 13:02
Reviewer Update
today AGAIN I DID THE FOLLOW UP WITH VODACOM, a consultant said he will call me back asap at 8:30, it is now 1 O'clock and 4 emails further, still no call