Terrible service from Vodacom fibre

I app**** for fibre with Vodacom and paid on the 7th of July. Since then, I have called in multiple times trying to follow up on the installation, and every time I am told that the matter has been escalated and someone will give me a call. And each time, I don't get a call.

I called in yesterday and spoke to a male by the name of Thando. I asked to speak to a supervisor and he told me that he sent an email to the supervisor and they would call me back. I advise him that I would rather hold for the Sup because each time I am promised a call back, it never happens. Thando and I went back a forth with him telling me that his supervisor would not come take the call at his desk, nor could he keep me on the line until the Sup called me.

I advised him that I would much rather wait until someone calls me, and would hang up when that happens. He then advised that he would end my call because he couldn't stay on the line with me. I advised him that it would be considered as call avoidance because I didn't agree to us ending the call, and he repeated that he couldn't stay on the line with me. When I asked for his full name and surname, he then hung up on me.

To this very moment, I have yet to receive a call from the "so-called" Supervisor.

I am not sure of this is how Vodacom does business, but this is appalling.