TERRIBLE SERVICE FROM VODACOM

I am writing this review on behalf of my mother. She called Vodacom on 25 January 2021 to cancel her data contract she has with Vodacom.A consultant named Kevin assisted her and assured her that the contract is canceled. Come end of February, her account gets debited again, she then called to enquire and the consultant then explains to her that it takes a month to cancel, which she understood and was again given assurance the contract is canceled. March, again her acc gets debited call in again then explains the situation to the consultant who then gets kevin who initially assisted, and he promises high and low the contract is canceled and definitely will not be debited again.My mom believes him once again, come April again acc is debited. Confused because she was reassured the contract is cancelled she calls the call centre yet again to find out that the cancelation was not done properly the first time. The service she got from Vodacom Call Centre Consultant Kevin has left a bitter taste in her mouth. She has been paying for canceled benefits and been **** to. PATHETIC SERVICE FROM VODACOM EMPLOYEES