Terrible service from Vodacom

I would like to express my dissatisfaction for the service been provided to us as customers and I have added the CEO of Vodacom Shameel @*** on email to note what is going on and how customers are been misled. We have upgraded our contract yesterday on 09-11-2020 to the Samsung Galaxy Note 10 plus device and got a confirmation of the order processed only to call in today to be misled by Vodacom agents that the offer is no longer available what is surprising is confirmation was provided regarding the order approved and no information provided regarding this until a call was made by us to follow up to be told the order was cancelled! This is totally unacceptable to treat customers this way and to be told to process another order for a different device. The reason why the Note 10 plus was ordered was because that was the unit which we waited for the offer and now that It was processed Vodacom says that the supplier did not get back to them. As a customer this is not my fault or concern as at the time my order was processed this was successful however if there is now a stock issue how does this become the customers fault? As per the consumer protection act as advertised and agreed to the contract Vodacom I request you to honour the agreement and not make the stock issue the customers fault based on this circumstances with false adverting on your website. I have had to revert to Hello peter on my concerns as a customer as I want what was agreed to and nothing else! If there was a system issue or internal problem please don’t make this the customers fault and advise them there’s nothing that can be done as a huge corporate company following treating customers fairly I will take this up and not stop. order processed dated 09-11-2020

Still no feedback as to how this can be resloved.

Hours and days spent and still no feedback, Very unhappy customer