Terrible service from vodacom

Item: Vodacom
Rating: 1
Author: Jess L

I contacted the cancelation no in November. December and January and was told my contract expires 7th Feb 2026. Today they advised my contract only expires 28th Feb. So they need another payment which keeps changing for February. The consultants are rude. Unhelpful and arrogant. I will never advise anyone to take out a vodacom contract.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

08 Feb 2026, 12:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply08 Feb 2026, 12:26

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Jess L's updateReviewer Update

08 Feb 2026, 12:29

I will be glad to get this sorted out. Very disappointed have been a customer for many many years.

Jess L's update08 Feb 2026, 12:29

Reviewer Update

I will be glad to get this sorted out. Very disappointed have been a customer for many many years.