Terrible service from Vodacom

After a 1.15h call yesterday to explain to 10 people, being transferred 10 times and eventually were told Sitiwe from Retentions will phone me back. Today, I phoned again, requesting to speak to Sitiwe from Retentions directly, had to explain again to 3 people, being transferred and were tol he will forward a mail to Sitiwe and I was cut off again. explain. Ive sent 2 emails yesterday to Customer care, no answer either. Service is pathetic!!! I phoned in Nov to cancel my 1 device and was offered more data and airtime at a reduced rate which I accepted. Since 1 Jan, I dd not get any airtime or data NIL!! but my subscription money was deducted...I requested to speak to Sitiwe to ask him what the hell he did to my acc...apparently now I am only getting R120 airtime and paying R539pm for that?? Requested the lady to revered it as it was before Sitiwe captured anything...only to be told im now going to get 600mb data for R340 pm, that is excluding the device amount!! 600mb I can buy on internet for 40bucks!!! I want someone to assist me to change my account to what it was (with the same bundles that I received during 2019) Because of Sitiwe's "migration" decision, Vodacom just tells me it is what it is....I will pay R339 for airtime only. Now who will downgrade their own package, take way ALL their data and smss for the month but at a bigger subscription amount that was initially billed during 2019? Just for R120 airtime per month? That airtime was used since 1 Jan to buy data and more airtime everyday!! So im using my subscription airtime to buy data....ridiculous!! Im realy disappointed in Sitiwe's effort to call back or even other call agents to try and resolve instead of just telling me you'll send Sitiwe an email to phone me. He does not phone back!!