Terrible service from vodacom direct with upgrade

<p>I am a vodacom customer for 20 years. I was due for an upgrade on my contract on the 1st June.</p> <p>I upgraded via vodacom online on 1st June 2017. On 3 June the confirmation department contacted me to confirm my order. I aseked to change the colour of the phone I ordered. The person told me that they will change the colour and send the order.</p> <p>On 8 June I phoned to check the status of the order, just to find out that the order has been cancelled. The person at the upgrade department told met that it was the confirmations department and that they cannot do anything about it. I should just re-apply and pay an increased amount for the same contract. They advised to contact the confirmations department again to solve the issue. After numerous phone calls to various departments in the last week I did not get any posetive feedback. I was send from one department to the other. I really want to solve this issue. I am not prepared to re-apply and pay the increased rate of the same contract since I did not cancel the initial upgrade, and was also not being told that it will be cancelled. I received no communication from vodacom. Turaround time is a joke, never has someone gotten back to me in time, nor did I recieve the phone that I ordered. I had a conversation yesterday morning (12 june) with the upgrade department, and asked for feedback before the end of the day. Late afternoon I contacted the same department and was told that the person which I spoke to in the morning left early. I requested to speak to the manager on duty, but was then told that managers of departments don't speak to the public. I would really want this matter to be solved ASAP, and request feedback on the matter before the end of this day ( 13 june). I feel that I am getting nowhere on my own and that this company have no interest in individuals with a problem. Thank you, waiting in anticipation for feedback. </p>