Terrible service from Vodacom customer care

Since 21 March 2023 I'm struggling to get an upgrade processed. I did write a review about a month ago when this pathetic service started to irritate me, and guess what, still not resolved. My order was now confirmed multiple times, but haven't received anything. In fact, the courier company was once instructed to collect a parcel from me. Vodacom seems not to care if they loose 1 unhappy customer... totally unacceptable poor service delivery!