Terrible service from Vodacom Cancellations

<p>I settled my Vodacom Contract with Vodacom on 21/09/16. I then sent the signed quote;ID and proof of Payment to them via e-mail. I received a e-mail back where they advised they will come back to me within 24hours. Nothing happend....so I called in to their cancellations department the 23rd of September whereby the gentlement advised me he cannot assist me and the department who works with the uplodading of documents and cancellation of contracts does not have a contact number. He advised me to send them another e-mail...I then send them another e-mail requesting them to process my cancellation because I want to open a S7 contract but I want to use my current number and I cannot do so until they put my number on Prepaid. I cannot call anybody and nobody is getting back to me!! Horrific service</p>