Terrible Service from Vodacom!!!!

Dear Vodacom Team

I am extremely frustrated. I have been bounced around from call centre to call centre and no one has assisted me. Furthermore, I attempted to contact Vodacom via their Facebook page on a chat around the 10th February 2021 and the consultants who have dealt with me on that platform pretend to seek a resolution and inform me that they will advise accordingly but neglect to do so and send me the same copy and paste message every time I contact them. The message goes something like this, "we apologise for your inconvenience. We have forwarded your query to our sales team and we will provide you with an update as soon as one becomes available". Nothing happens thereafter.

My query is the following: I ordered a new phone through the vodacom cancellations department on the 30th January 2021. When I took out the contract, the cancellations consultant promised that my phone would come with bluetooth earphones (an accessory known as Samsung Earbuds) after I requested same. It is common cause that when a consultant offers me a contract telephonically and I accept, such a contract will be a binding contract. It is also common cause that I took out the new contract with Vodacom due to what I was promised, instead of moving to a new service provider.

To my surprise, my phone was delivered on Monday, 8th Feb 2021 without the accessory I was promised.

I immediately called Vodacoms customer care department who informed me that I must call after sales department who informed me I must call the department who I took out the deal with. I therefore called vodacom cancellations who further informed me that I need to speak to the same consultant but they could not tell me who that was as the consultant worked from a different call centre. Needless to say, I was at a dead end but I persevered regardless and managed to connect to the same call centre. Again, I was told to speak to after sales. After several days of trying again and again... I gave up and consulted Facebook chat. As previously stated, they have neglected to provide me with any feedback since February 10th.

I am extremely frustrated... angry... and upset that a company so large and apparently so reputable in the South African corporate landscape can neglect to provide its customers with satisfactory service.

I have no doubt that I will be debited for the full monthly contract price in March even though Vodacom has not delivered me all the goods I was promised.