Terrible service from Vodacom Business online!!!!

Vodacom Business online:

I clicked on Vodacom business online on the 21/11/2024 regarding a new cell phone. I was looking for a good ‘Black Friday’ deal. A consultant named Natasha called me on 22/11/2024. I asked her if I could get a better deal at my local Vodacom shop. She told me that Business Online gives the best deals, and ‘The Vodacom shops’ are Franchises and cannot offer me better deals. She offered me what she said was a good ‘Black Friday deal’. I told her at that time we needed to do a company transfer of names. I sent papers. Wednesday 27/11.2024: I had not heard from her by email. I called Vodacom and Natasha called me back. She said my email reply to her email had gone to ‘Junk Mail. She said myself and the previous company that the contract was with needed to fill out a transfer paper. I said to her then that I was concerned with time and losing the ‘BEST’ black Friday deal. On Friday morning 29/11/2024, to my surprise ‘ Vodacom’ delivered the phone, as I had not sent the transfer paper back yet. On Monday 2/12/2024, I email Nastasha with regards to insurance. I also phoned and got no callback. I went online to see if the phone had some sort of 1-month insurance from Vodacom. To my surprise, on Monday 2/12/2024, I saw a much better ‘Black Friday’ deal online than Nastasha had offered me. On Tuesday 3/12/2024 I phoned Vodacom again to speak to Nastasha with regards to the ‘deal’= No callback. On Tuesday Vodacom Insurance phoned me with regards to insuring the phone. I said to the insurance lady that I was waiting for Nastasha to phone me with regards to changing the phone she sent to a better ‘Black Friday’ deal. I emailed the insurance lady with the deal. The insurance lady said she would ask Nastasha to give me a call. Again, Natasha did not call me. On Wednesday 4/12/2024 I again called Vodacom and asked for Nastasha to call me. No return call. On Wednesday afternoon I re-emailed the Vodacom insurance lady saying that Nastasha never called and cc Nastasha in. On Wednesday 4/12/2024 after the email Nastasha phoned me. She just said that that was the best deal at the time. That it was TOO LATE to change the phone as the deal finished that day and there would not be time to collect and change the phone. It did not matter that I had been trying to contact her the whole week!! I asked that the phone I have be returned as I did not want to deal with Vodacom Business with the service I had received!! I would prefer to order from the local Vodacom franchise. On Thursday 5/12/2024, the deal was still on and only finished that day, so she **** on Wednesday!! On Thursday 5/12/2024, I phone Vodacom Business to put in a complaint. The lady on the phone just asked for the consultant’s name and said it would be escalated, and Vodacom would be in touch.

On Vodacom Business online, now, my contract is a normal contract and no ‘Black Friday deal’. The phone collection has not been done. The new phone is now on the Vodacom bill still in the old company’s name= no transfer. No one from Vodacom has contacted me. I feel like I have been conned by Vodacom Business online!!!