Terrible service from Vodacom Business.

The company which I work for has been a loyal customer to Vodacom for the longest time. I had processed an upgrade with them on the 15th of May 2020 and I still have not received the device that I had requested. The Vodacom consultant that had processed my upgrade (Chanel Robinson) has not been in contact with me since as i am unable to get through to her. I had sent numerous emails to her and she had not responded to any of them. I then i had made contact with somebody else at Vodacom in the business department and they are trying to fix the mess that Chanel Robinson has created and now the device that i had ordered, is out of stock. I am really disappointed in the service that i have received from Vodacom over the last month.