1 reviews | Active since May 2016
Terrible Service from Vodacom-Brooklyn
<p>I contacted Vodavom-Brooklyn on 13 June 2016 when I received my statements via email. I noted in my statements that Vodacom "upgraded" one of my contracts and now charges me for that upgrading. I have not signed any papers for that upgrading and I am now battling from 13 June 2016 to sort this out with them. When I phone, they put me on hold until I, after holding on for nearly 15minutes at a time ends the call. Please chech your statements as I am receiving terrible service from them.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No consultant have made contact as yet. I went back to Vodacom Brooklyn and I am still battling to sort out this problem. I am at the point that I am going to stop the debit order and wait for someone to contact me for payment because I assume then I owe them money and that is the only way I am going to have someone contact me!!!
No consultant have made contact as yet. I went back to Vodacom Brooklyn and I am still battling to sort out this problem. I am at the point that I am going to stop the debit order and wait for someone to contact me for payment because I assume then I owe them money and that is the only way I am going to have someone contact me!!!
We are now at 2 August 2016. No resolution as yet to my initial complaint. I have sent emails, copied in the CEO of Vodacom, not even the courtesy of a response!! Pathetic!!!
We are now at 2 August 2016. No resolution as yet to my initial complaint. I have sent emails, copied in the CEO of Vodacom, not even the courtesy of a response!! Pathetic!!!