Terrible Service from Vodacom

Note that this is my second time posting on this platform for the same incident, the agent calls you after two days and says that they will put a request to cancel the order. I placed an order with Vodacom on the 15/02/2024 and requested with agent (Nicollete) to change my delivery address. After days of not receiving the parcel, I contact Vodacom and they inform me that the courier was hijacked and I will have to wait for the investigation to be completed before my order can be reassigned for delivery. Vodacom sends the parcel after days of phoning them with Ram and use my old address, the courier returns the parcel undelivered. I have been trying to cancel this order for days now and everyone keep saying that they will send a request. I cannot believe that an organisation like Vodacom cannot get a delivery and customer service right. They just send a generic response on this platform.