Terrible service from Vodacom

Middle last year I spoke to a retention consultant who gave a good deal, minutes and data. I took the deal and received and paid for it July 2022, but from August the minutes disappeared (also not billed).

I spoke numerous times to a consultant over the phone as well as went into Vodacom World to have Vodacom load the minutes monthly to no use, I still haven’t received my agreed upon minutes.

Every time I call I get transferred from one consultant to the next and the last consultant says they’re going to speak to their manager and then the line drops…

I even can’t buy minutes on the Vodacom app, one consultant mentioned that the retention consultant made a mess of my billing, by putting me on a data deal and not a minutes deal, but if this is the case, why isn’t it corrected?

Very unhappy with the level of service received.