MN
Muzi N

1 reviews | Active since May 2021

16 Apr 2022, 23:11

Terrible Service from Vodacom

Their service is absolutely shocking! We have been having issues with our fibre line not being stable for the last couple of months,

I have called multiple times of which their technician has come out twice and has still not resolved this issue!

I have sent countless emails without even an acknowledgement of receipt that is not automated!!

As we speak, our line is fluctuating around 3kb,mm

Other service providers in our area have not been having these issues and yet we need to just deal with terrible service and customer service at that from Vodacom.

I would not recommend their services!! I would do

0
Replies (4)
Vodacom
Vodacom's reply17 Apr 2022, 09:51
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MN
Muzi N's update18 Apr 2022, 12:31
Reviewer Update
Email has just been sent to the above email address (***)
MN
Muzi N's update18 Apr 2022, 12:38
Reviewer Update
Ref Number:
SR***
MN
Muzi N's update18 Apr 2022, 12:39
Reviewer Update
Ref Number:
SR 22 0 4 1 8- 85 92 59