Terrible Service from Vodacom

After my review here vodacom rep**** and said they will call me but until now I've never received a call, I also sent an email to vodacom and they blueticked me

The email

Good Day

I went to Vodacom in 2021 to cancel my contract which had ended. The contract was cancelled and the number was changed to Prepaid but you kept billing me for a Contract cover this went on for 8 months and I decided to call your customer service to cancel this contract cover and they said it was cancelled but they didn't and I only picked it up when I went to apply for a home loan that I owe Vodacom R7 this is frastrating as my credit record is now affected I called again on the 5th September 2022 only to be told it will be cancelled if I pay the R7 for August again I went to the store and paid but I again I saw a statement billing me for the contract cover again and I called again to ask what's happening and I was told it's all sorted but now I receive a statement that I need to pay again for September. I really don't understand this can you please cancel it and also cancel the number because it means that vodacom does not care about its clients

Can I also get proof that this has been canceled

Thanks

The number in question is ***