QB
Quinnette B
1 reviews | Active since Mar 2017
09 Jul 2025, 11:29
Terrible service from Vodacom!!!
I Am currently paying R1 199 per month for fibre. I called and was informed that I can not downgrade my package. I then cancelled my fibre with Vodacom on the 2nd of June 2025. They claimed that I have to pay until the end of July 2025 and my services will be disconnected on 1 August 2025. My fibre was cut off this morning. I now have no fibre!!!!!!!!!! PLEASE MAKE SURE THAT YOU DO NOT BILL ME UNTIL THE 31ST!!!!!!!!!!!!!!!!!!
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Vodacom's replyOfficial
09 Jul 2025, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2025, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team